Privacy Policy

We take your privacy seriously and will only use your personal information to administer your account and to provide you with our goods and services that you have requested from us.

This Privacy Policy sets out when and why we collect personal information, how we use it and how we retain this securely.

Our Privacy Policy is subject to change from time to time, so it is important that you check this page to ensure that you are happy with any changes.

By using our website, you are agreeing to be bound by this Policy.

1. About Us

Singtotheworld.com is a website owned and operated by Yousing Limited, a limited company registered in England with Registration Number 10417802. Our Registered Office is 1 Dennis Buildings King William Street, Amblecote, Stourbridge, England, DY8 4HD.

2. What information do we collect from you?

Personally Identifiable Information - Information that collect from you may include your name, address, email address, telephone number and IP Address. This will include information collected when registering an account on our website even if you do not make a purchase. This may also include any participation by you with any competitions or surveys along with any interactions with us such as online help services or similar platforms used by you to contact us. We may also collect this information from you via any forms on the website that are completed by you (such as enquiry forms, feedback/review forms and comment forms).

Non-Personally Identifiable Information - If you make a purchase on our website, we may record your order history including goods or services purchased and the time and date of the purchase. We may also collect what pages you visit on our website and how you interact with the website to help us learn more about how visitors interact with our website and to assist us with improving our website for visitors.

Payment Information - Payments are processed by our secure third-party payment processors. We do not have access to your payment details, but we may store the last four digits of your payment card and the expiry date, this is so we can reference your payment card for customer service reasons.

By providing us with information, you consent to our use of the personal information that you have submitted to us in accordance with this Policy.

3. How we use the information that we collect

We may use the information to carry out the following:

• process an order that you have made either on our website, or by telephone;
• administer entries into competitions;
• process your feedback, comments or reviews on goods or services that we provide;
• to notify you about any changes to our goods or services;
• to notify you about anything that you have requested might be of interest to you.

4. Consent

We require your consent for certain aspects of activities which include sending you direct marketing. We will ask you for your consent with an ‘opt-in’. If you choose to receive marketing communications from us, you can ‘opt-out’ from this by selecting unsubscribing from digital marketing sent to you, or by contacting us.

5. How long will your data be held?

We are required to retain some information to fulfil statutory obligations and we will hold your personal information on our systems for as long as necessary for the relevant activity.

6. Who can access your information?

We do not share your information with third parties for marketing purposes.

We may pass your information to third party goods or service providers with the sole purpose of completing an order (such as to the manufacturer of hardware that you purchase, or to a third-party fulfilment service). In this case, only the information required to process the order, or to provide the service to you, will be disclosed and they are required to securely retain your information and for only as long as is required to process the order or task.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or part of any business restructuring or reorganisation, or if we are required to disclose your personal data in order to comply with any legal obligation or to enforce our Terms and Conditions.

7. How we protect your information

Singtotheworld.com uses SSL technology which encrypts any information submitted or transmitted whilst on our website.

We regard the protection of your data seriously, but we can never completely guarantee that any information that you submit to singtotheworld.com is fully secure. We can neither guarantee that your information will not be accessed, disclosed or altered by a breach of our safeguards.

In the event of a data breach, we will report this to the relevant authorities within 72 hours in accordance with articles set out in GDPR regulations.

8. Accessing your information

You may update or correct your personal information that we hold in the My Account section of our website.

If you wish to amend or delete personal information that we hold for you, we can do so at your request by contacting us and we require 28 calendar days from receipt of your request to process this. We may retain information already held to satisfy any legal obligations, prevention of fraud / criminal activities / abuse or for reasons where we believe that we have a legitimate reason to do so.

We may retain analytical data for our business use.

Your right to object – If we are using your data for reasons we deem necessary for our legitimate interests and you disagree, you have the right to object. Any such requests from you we will respond to within 30 calendar days. In some cases, this period may need to be extended dependent on the situation.

Your right to withdraw your consent – In instances where you have provided your consent to us to process your data for marketing, you can withdraw your consent at any time by contacting us.

Your right to request details on data that we hold about you – You have the right to ask us to confirm what information we hold about you at any time. You can also request that we alter, update or delete information.

Your right on erasure of your data – You have the right to request that we ‘erase’ your personal data. Upon such request we will respond within 30 calendar days and unless certain limited conditions apply, we will delete your data. We will typically presume that you would prefer that we retain your name on a register of people that do not wish to be contacted, this way we can reduce the chance of contacting you again in the future should your details be collected again in an unconnected manner. However, if you would prefer that we do not retain your name on a register, you are free to request that we do not.

9. Cookies

For details on our use of cookies, please read our Cookie Policy.

10. Contact us

If you have any queries regarding our Privacy Policy, these should be sent us by email to [email protected] or by writing to: Data Protection Officer, Yousing Limited, 1 Dennis Buildings King William Street, Amblecote, Stourbridge, England, DY8 4HD.